Every five years we prepare a Price Submission to our independent regulator, the Essential Services Commission (ESC),
that justifies the water and sewerage charges on our customers’ bills.
The submission outlines the costs required to operate our business, the demand for water and sewerage services, and the investments we need to make in new infrastructure.
Feedback from our customers and the community is a fundamental part of the process. We want to understand your current view of our products and services, and what you expect of us in the future.
Put simply, we are focussed on delivering the services that people want and achieving value for money.
Visit our project pages below to provide your feedback by completing an online survey or leaving a comment.
Engage & Explore is designed to obtain feedback on our community engagement programs.
Please note that, if your matter is urgent (e.g. a water outage, sewer spill or water quality issue), please
phone our 24-hour Call Centre on freecall 1300 926 666.