Engage & Explore. Share your thoughts. Shape our future

 Welcome to Engage & Explore

Our online engagement site allows you to provide feedback and stay updated on our plans, projects and services, helping us make the right decisions for South West Victoria. 

We’re keen to hear your views so we can make the right decisions for the future.

Every five years we prepare a Price Submission to our independent regulator, the Essential Services Commission (ESC),

that justifies the water and sewerage charges on our customers’ bills.

The submission outlines the costs required to operate our business, the demand for water and sewerage services, and the investments we need to make in new infrastructure.

Feedback from our customers and the community is a fundamental part of the process. We want to understand your current view of our products and services, and what you expect of us in the future.

Put simply, we are focussed on delivering the services that people want and achieving value for money.

Share your thoughts, shape our future.

Open for comment

No projects found

Closed for Comment

No projects found

What have we heard so far?

To everyone who spoke to us in 2021 by participating in a focus group or interview, completing an online or phone survey, or popping into a stall at the Small Town Roadshow, thank you for your time and valuable insights. 

Your feedback is being used to inform the development of our 2023 – 2028 Price Submission and 2022-2027 Urban Water Strategy.  More information on these is available on our website.

Find out more about what we've heard so far by downloading the document below.

What we heard in 2021


Public engagement (broad engagement)

Deliberative engagement (deeper engagement)

Review feedback

Draft Price Submission developed

Current Phase

Feedback to community

Final Price Submission submitted to the Essential Services Commission

Essential Services Commission reviews the Price Submission and makes its price determination

New prices come into effect

Engage & Explore is designed to obtain feedback on our community engagement programs.

Please note that, if your matter is urgent (e.g. a water outage, sewer spill or water quality issue), please

phone our 24-hour Call Centre on freecall 1300 926 666.