Engage & Explore. Share your thoughts. Shape our future

 Welcome to Engage & Explore

Our online engagement site allows you to provide feedback and stay updated on our plans, projects and services, helping us make the right decisions for South West Victoria. 

We’re keen to hear your views so we can make the right decisions for the future.

Every five years we prepare a Price Submission to our independent regulator, the Essential Services Commission (ESC),

that justifies the water and sewerage charges on our customers’ bills.

The submission outlines the costs required to operate our business, the demand for water and sewerage services, and the investments we need to make in new infrastructure.

Feedback from our customers and the community is a fundamental part of the process. We want to understand your current view of our products and services, and what you expect of us in the future.

Put simply, we are focussed on delivering the services that people want and achieving value for money.

Visit our project pages to provide your feedback by completing an online survey or leaving a comment, or, complete our online simulator tools below to help us understand your priorities and preferences 

Share your thoughts, shape our future.

Closed for Comment

No projects found


Public engagement (broad engagement)

  • Consultation open 10 August 2021 

Deliberative engagement (deeper engagement)
  • Feb – March 2022
Review feedback
  • April - May 2022
Feedback to community
  • June 2022

Engage & Explore is designed to obtain feedback on our community engagement programs.

Please note that, if your matter is urgent (e.g. a water outage, sewer spill or water quality issue), please

phone our 24-hour Call Centre on freecall 1300 926 666.